Cancellation & Return Policy

At Whelehans Wines, we want you to be completely satisfied with every bottle you receive. Below you will find all the details regarding managing your subscriptions, returns, and refunds.

1. Subscription Cancellation & Modifications

You have full control over your recurring orders. To cancel or reschedule a delivery at any time:

Online: Log into your account, navigate to Account Details, and select ‘Manage my Subscriptions’.

Email: Reach out directly to our team at support@whelehanswines.ie.

Note: Wine selections shown during subscription sign-up are for illustrative purposes; your actual bottles may vary based on seasonal availability.

2. Return & Refund Policy

If you are unhappy with any aspect of your order, please let us know immediately so we can make it right.

Inspecting Your Order

Please inspect your delivery as soon as it arrives. If any bottles are damaged, missing, or do not match what you ordered:

Contact us at support@whelehanswines.ie as soon as possible.

Important: Failure to notify us within five (5) working days of receiving your order may affect your right to a free return and full refund.

Damaged, Defective, or Incorrect Wines

We will gladly replace or refund any product that arrives damaged, incorrect, or affected by cork taint.

We kindly ask that you keep any unsatisfactory wine available for return so our team can inspect it.

This policy does not affect your statutory rights.