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Free Nationwide Delivery at €150 | or else €10

FAQ

About your order

How do I get a VAT invoice? 

It is simple. You can request your VAT invoice by emailing us on support@whelehanswines.ie. We operate from Monday to Saturday - except holidays - from 10:30 am to 6 pm and will reply to you as fast as we can.

Can I change the address after the order has been finalized? 

Of course, as long as you email us at  support@whelehanswines.ie prior to dispatch. Our parcels are typically dispatched at 3pm from Monday to Friday.

How do I track my order delivery?

If your address is within 10km of our store, then no tracking numbers will be issued, and your order will be delivered between 10:30 am and 1 pm by our local driver.

For all other orders, your tracking number will be sent to your email address the day after your order is placed, and you can track it from then.

Is it possible to schedule a delivery? 

You can request a specific delivery date if your order’s shipping address is based in South Dublin. Outside of that area, your order will be shipped by our carrier and therefore will take 2 to 5 working days, with no guarantee of a specific delivery date. We will, however, endeavour to get your order to its destination on the desired date - just call us (01 9011144).

 

Delivery time and shipping

How does the shipping policy work? 

To find our shipping policy, please refer to our Delivery Information’s page:

Delivery Information - Whelehans Wines

What is the free shipping policy? 

We offer free delivery for every shipment over €150. Below that amount, a standard €10 delivery fee applies.

Remember that you can consult our shipping policy by clicking on the link below:

Delivery Information - Whelehans Wines

How much does shipping cost to my region?  

We apply a standard shipping cost of €10 across the Republic of Ireland. We offer free delivery for orders over €150.

What are the payment methods accepted by Whelehans Wines?

We accept payment by Credit and Debit Card. You can pay for your purchases with Visa, Mastercard, American Express.

Can I order wines to be shipped to more than one address?
Yes. Please email us on support@whelehanswines.ie or call us on 019011144 to arrange multiple drops.

 

Product

Is it possible to buy a Gift Card online?

Yes. It is possible to purchase an e-gift card, which can only be used for website purchases. This e-gift card will be emailed to the recipient of your choice. Purchase a Gift Card. 

What is the correct way to store my wines? 

We recommend the bottle should be kept in a dry place with little incidence of light and heat. In addition, we suggest that you store it horizontally so that the cork continues to be humid and the drink has less contact with oxygen than in a vertical position.

 

Additional Services

Do you provide a  Wedding Wines service?

Yes of course. We would be delighted to help you with your Wedding day. Whether it's Champagne, Prosecco or Crémant de Loire for your toast, or white and red wines for your wedding menu, we can provide you with the best food and wine pairing options.

Can I hire wine glasses if I’m having a party?

Absolutely. With any party wines order of 24+ bottles, we will happily supply glasses for you, FOC, with a €5 charge per broken glass.  Please note; Glasses must be collected from the Wine Store and returned in person. We also clean the glasses afterwards so you don’t have to!

Do you provide a Sale or Return service?

No problem. If you have surplus, unopened, wines after your event, you can return them to the Wine Store and receive a refund for same. Please ensure you hold on to your receipt!

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